Customer Service Assistant - Escape Rooms

Job Title: Customer Service Assistant  - Escape Room

Location: Rothes Halls

Position Type: Casual hours and permanent part time hours (0.44 FTE)

Salary: FC03 - £15,336 - £18,302 pro rata*

Vacancy Reference: FCT000293

* A Scottish Local Government Living Wage supplement is paid on spinal column points 1 - 7. This increases the hourly rate for these spinal column points to £9.07 per hour, £17,026 per annum pro rata.


Are you outgoing, energetic and positive?

Do you thrive on delivering consistently excellent Customer Service and experience?

Do you have a can do attitude with meticulous attention to detail?If yes…

We have a fantastic opportunity for you!

The Role

We are looking for an enthusiastic, confident and highly motivated individual to join us as a Customer Service Assistant within our new and exciting Escape Room at Rothes Halls. Cryptic Kingdom is a real life escape experience enjoyed by groups of friends, families and colleagues. Participants have 60 minutes to work together to solve a series of clues that will enable them to escape the room.

You will ideally come from a service background, but it'll be your enthusiasm to deliver high levels of customer service that makes you really stand out. Ensuring the smooth running of the gameplay at all times along with the creative flare needed to build strong rapport and visual displays, prepare props and reset the room.

As the first point of contact for our customers you will be naturally good with people. You will be able to put customers of all ages and backgrounds at ease, confident in helping with queries both face to face and by phone/email. Be able to work alone and as part of a team in a fast paced and Interactive environment whilst helping to promote our products and services.

Applicants will be reliable and punctual. Hours will be on a casual basis determined by bookings that have been made. We require someone who is available weekdays, evenings and weekends – sometimes at short notice. It goes without saying you'll need excellent numeracy, literacy and communication skills, but you'll also need excellent administration and organisational skills.

Fife Cultural Trust (ONFife) is an ambitious charity; its vision is for Fife to be a culturally vibrant and rewarding place to live, work, study and visit.

The Successful Candidate

Applicants will thrive on delivering consistently excellent customer service and will be energetic, enthusiastic and have a positive and flexible ‘can do’ attitude. The successful candidates will receive a full induction and training will be provided for all aspects of the role.

How to Apply

To download a job description, application form, guidance notes and an equal opportunities monitoring form use the links provided

Email the completed application and equal opportunities forms to:

Please note CV’s will not be accepted.

For further information regarding this vacancy please contact Charlotte Dann-Murray at

Fife Cultural Trust is an equal opportunities employer.

The closing date for applications is midnight on 26th June, 2019.

Share with a friend

Our website uses cookies to enhance your user experience. Continue using the site as normal if you are happy with this: Tell me more Yes I agree