Cultural Services Assistant

Job Title: Cultural Service Assistant

Location: Dunfermline Carnegie Library & Galleries

Contract Type: Temporary until the end of November 2019

Position Type: Part Time at 21.60 hours per week (0.6 FTE)*

Salary: FC04 - £17,176 - £19,297 pro rata**

Vacancy Reference: FCT000279

*See table below for working hours

**Unsocial enhancement paid on evening work after 8pm and weekends

Fife Cultural Trust is an ambitious charity; its vision is for Fife to be a culturally vibrant and rewarding place to live, work, study and visit.

With community at the heart of everything we do, as a Cultural Services Assistant, you'll ensure that every visitor to Dunfermline Carnegie Library & Galleries is welcomed into an environment that can serve their needs and ensure that they want to keep returning. As a key frontline staff member, you'll adapt to and acknowledge the diversity of our visitors and what they aim to get out of their visit to the venue, as well helping them to discover our wide range of resources and services.

Your passion for libraries as well art, culture and community engagement will be apparent as you help people do everything from discovering new authors, tracking their ancestry from our records and even helping them find their ideal job using all the resources at our disposal.  You will also support all museum operations and activities which involve supporting the care of the collections, schools and guided tours, and site security in order to ensure visitors gain the best possible experience of their visit to the museum and galleries.

You'll ideally come from a service background, but it'll be your enthusiasm for helping others and devotion to customer care that makes you really stand out. Naturally good with people, you'll be able to put customers of all ages and backgrounds at ease, whilst helping to promote our services.

Organised, efficient and thriving on variety, you'll be just as competent using IT and library management systems as you are running story times and craft activities for our younger audience. It goes without saying you'll need excellent numeracy, literacy and communication skills, but you'll also need excellent administration skills, knowledge of safeguarding children and vulnerable adults and the processes involved with the security and operation of a public building.

Applicants will thrive on delivering consistently excellent customer service and will be energetic, enthusiastic and have a positive and flexible ‘can do’ attitude. The successful candidate will receive a full induction and training will be provided for all aspects of the role.

How to Apply

To download a job description, an application form, guidance notes and an equal opportunities form use the links provided

Email the completed application and equal opportunities forms to: recruitment.fct@onfife.com.

Please note CVs will not be accepted.

For further information please contact Tracy McCafferty on 01345 55 55 55 extn 401692 or email tracy.mccafferty@onfife.com  

Fife Cultural Trust is an equal opportunities employer.

The closing date for applications is midnight on Sunday 24th February 2019. Interviews scheduled for Monday 11th March, 2019

Working Pattern till 5th May 2019, Hours and Pattern will change as at 6th May 2019 – to be discussed at interview.

Cultural Services Assistant – FCT000279 - Working Pattern pre 6th May

 

Week 1

Week 2

Week 3

Week 4

Monday

10-7 (8.25)

9.30-5 (7)

10-7 (8.25)

9.30-5 (7)

Tuesday

Off

9.30-5 (7)

9.30-5 (7)

Off

Wednesday

Off

Off

Off

Off

Thursday

9.30-5 (7)

Off

Off

9.30-5 (7)

Friday

9.30-5 (7)

9.30-5 (7)

9.30-5 (7)

9.30-4.54 (6.9)

Saturday

Off

Off

Off

Off

Sunday

Off

Off

Off

Off

86.4 Total Hours

22.25

21

22.25

20.9

21.6 average hours per week

 

Cultural Services Assistant – FCT000279 - Working pattern Post 6th May

Monday

Off

Tuesday

Off

Wednesday

9.30-5(7)

Thursday

9.30-7 (8.5)

Friday

10.24-5 (6.1)

Saturday

Off

Sunday

Off

86.4 Total Hours

21.6 hours per week

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